Resources
Get answers to the most common questions about managed IT services, cybersecurity, compliance, and working with Hatty AI.
Managed IT services provide proactive monitoring, maintenance, and support for your entire technology environment through a predictable monthly fee. Instead of calling when something breaks, your managed IT services provider prevents issues before they impact your business — reducing downtime, improving security, and lowering total IT costs.
Managed IT services typically range from $99 to $199 per user per month, depending on the services included. Factors that affect pricing include the number of users, complexity of your environment, compliance requirements, and level of support needed. Contact us for a custom quote tailored to your business.
Break-fix IT is reactive — you call when something breaks and pay per incident with unpredictable costs. Managed IT is proactive — we monitor your systems 24/7, prevent issues before they occur, and charge a flat monthly fee. Studies show managed IT reduces downtime by up to 85% compared to break-fix.
Typical onboarding takes 2-4 weeks. During this time, we document your environment, deploy monitoring tools, configure security policies, and train your team on our support processes. We minimize disruption to your daily operations throughout the transition.
We offer month-to-month and annual agreements. Annual agreements provide cost savings, but we never lock you into a contract you are unhappy with. Our goal is to earn your business every month through exceptional service.
We serve businesses with 10 to 500 employees across all industries. Our plans scale to match your size and complexity, so you get enterprise-grade IT without enterprise-grade costs.
Our help desk provides multi-channel support via phone, email, and chat. Issues include password resets, software troubleshooting, email problems, printer issues, VPN connectivity, and more. Response times average under 15 minutes during business hours.
Yes. When issues cannot be resolved remotely, we dispatch technicians to your location. On-site support is included in our Professional and Enterprise plans. Essential plan clients can add on-site visits as needed.
We monitor servers, workstations, network devices, firewalls, and cloud services 24/7/365. Our monitoring detects performance issues, security threats, disk space problems, backup failures, and hardware warnings before they cause downtime.
Yes. We configure, monitor, and test automated backups for your servers, workstations, and cloud data. We verify backup integrity regularly and perform periodic recovery tests to ensure your data is always recoverable.
Absolutely. We support remote workforces with VPN configuration, cloud solutions, mobile device management, secure remote access, and remote desktop support. Your team gets the same level of support whether they are in the office or working from home.
Our cybersecurity services include 24/7 threat monitoring, endpoint detection and response (EDR), email security, security awareness training, vulnerability assessments, dark web monitoring, and incident response. We use a multi-layered defense-in-depth approach.
Yes. We help healthcare organizations achieve and maintain HIPAA compliance with technical safeguards, risk assessments, policy development, employee training, and audit preparation. Our solutions protect patient health information (PHI) across all systems.
Yes. We help defense contractors achieve CMMC Level 1 and Level 2 certification with NIST 800-171 controls, CUI protection, gap assessments, and continuous monitoring. Our compliance framework prepares you for C3PAO assessments.
Our incident response team activates immediately to contain the threat, assess the scope of compromise, preserve evidence, restore systems, and conduct forensic analysis. We also assist with regulatory notifications and post-incident remediation.
Yes. We provide ongoing security awareness training including simulated phishing campaigns, interactive modules, and regular updates on emerging threats. Employees are the weakest link in security — training turns them into your first line of defense.
Yes. We handle complete Microsoft 365 migrations from on-premises Exchange, Google Workspace, or other platforms. Our migrations include email, contacts, calendars, and files with zero data loss and minimal disruption.
We support Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform. We recommend the best fit based on your applications, compliance requirements, and budget. Most small businesses benefit from Microsoft Azure or a hybrid approach.
Most businesses see 20-40% cost reductions after cloud migration through eliminated hardware costs, reduced maintenance, and optimized resource utilization. We provide a detailed cost analysis during the planning phase so you know exactly what to expect.
Yes. Many organizations overspend on Microsoft 365 licenses. We audit your current licensing, identify waste, and recommend the most cost-effective plans for each user. On average, our license optimization saves clients 15-30%.